Issue related to Communication

[R M]

Hi all,

I am asian. I am having this very problematic issue.

In my day job, I provide production support for a large application.

We have weekly calls with our clients.

The clients are mostly European. One of them's surname is Welsh

I am having a real hard time understanding their accent. I want to tell
them that I cant understand thier accent.

If I say so will it bad thing to say. That is, will they get offended by it
?

I am asking this question as many here are from the European continent.

Regards,
Ronald
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